“Improvement is understanding that failure is often an integral part of advancement and success when implementing process. changes. Failure leads us to a deeper understanding of what’s going to work and what’s not going to work. Setting lofty goals that are hard to achieve can generate unexpected outcomes. If you’re not failing sometimes, you’re not pushing yourself hard enough to succeed and find those improvements.  

“It’s human nature to have aversion to change. We all get comfortable in the day-to-day luxury of our thought process and the repetition of it. To get everyone to think outside of that comfort box, they need to be involved in the improvement process. Everyone needs to have a voice and be heard, and to feel like they’re not being spurned by the changes that are being made. Their thoughts and ideas for improvement are welcomed with open arms. 

“Improvement means going above and beyond your typical workload. It is going to take extra hours, but that extra effort should eventually pay off, as the short-term sacrifices are going to be worth those long-term improvements and gains. And improvement must be a team effort. Wherever we want to go and whatever we want to do, we need each other to make it happen. 

“When you have a heavy focus on improvement, you start to realize that it’s a never-ending process. Sometimes, you get caught up in, ‘What’s the next improvement we need to make? What’s the next step we have to take?’ But you also need to take the time to celebrate your wins and accomplishments.” 

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