Michael Harrington

Integrity presents itself in a lot of ways. We could cut corners in a lot of areas to get things done faster and easier, but this often results in quality issues and negatively impacts the customer’s experience.

If we catch a flaw in the design, instead of installing it the wrong way, we take the time to talk to engineering to ensure our equipment is structurally sound and that we have all of the information we need. We make things right so that we deliver a good, quality product to our customers.

Another important aspect of integrity is following through on commitments to deadlines. The work we do — and where we do it — isn’t always easy. We’re sometimes working long hours in the cold, wind and rain. Everything we touch is wet and cold, and my team still shows up to work hard every day. It says a lot about the crew we have.